Terms & Conditions

Business terms and conditions

These terms and conditions govern the relationship between the operator of veganism-is-the-way.com and customers who purchase products or services from our website. By entering into a contractual relationship, you agree to these terms and conditions.

1. Identification of the operator

The operator of the online store is Miroslav Prokupek, with registered office at 25219, Rudna, Prague, identification number 88058221. You can contact us at info@veganism-is-the-way.com.

2. Ordering products

You can purchase digital products, online courses and more through our website. The order is binding upon dispatch and confirmation of payment. After we receive your order, we will send you a confirmation email with your purchase information.

3. Payment

Payment for products and services is possible in the following ways:

Credit and debit cards (via a payment gateway [eg Stripe, PayPal])

Bank transfer

All payments are secured and protected by encryption. All information related to payment data is processed by our partners and is not stored on our website.

4. Delivery conditions

After successful receipt of payment, the purchased product will be delivered to you as follows:

Digital Products: These will be emailed to you or available for download in your account on our website.

Physical Products: You will be sent a confirmation email with shipping and delivery information.

Delivery times may vary depending on product availability and the chosen delivery method.

5. Returns and complaints

If you are not satisfied with the product, you have the right to withdraw from the contract within 14 days of its delivery (applies to physical products). Digital products are non-refundable after delivery unless they are faulty.

For complaints, contact us at info@veganism-is-the-way.com. We will process your claim in accordance with applicable legal regulations within 30 days.

6. Protection of personal data

We process customer personal data in accordance with our Privacy Policy.

7. Final Provisions

These terms and conditions are valid from 25/07/2024 and may be updated as necessary. We will post any changes to the terms on this page.

Returns and Complaints Policy

Our goal is for you to be completely satisfied with our products and services. However, if you are not satisfied with your purchase, we offer you the option of returns and complaints in accordance with the following policies:

1. Returns within 14 days (for physical products)

If you have purchased a physical product through our website, you have the right to return it within 14 days of its delivery, without giving a reason. To exercise your right of withdrawal, please contact us at info@veganism-is-the-way.com and provide us with information about your purchase.

Returning goods is only possible under the following conditions:

The goods are undamaged and unused.

It is returned in the original packaging.

The cost of returning the goods is paid by the customer. We will refund you within 14 days of receiving the returned item, including the original shipping costs.

2. Complaints about defective products

If you receive a defective product, you have the right to claim it. You can return defective goods and we will offer you:

Repair or replacement of goods,

Or, if that's not possible, a refund.

To make a claim, contact us at info@veganism-is-the-way.com, attach photos of the defective goods and proof of purchase. We will assess your complaint within 30 days and offer a suitable solution.

3. Return of Digital Products

For digital products (e.g. e-books, software), it is unfortunately not possible to exercise the right to withdraw from the contract if the product has already been delivered or made available for download. However, if the digital product is faulty, please contact us and we will offer a repair or replacement.

4. How to return products

To return a product, proceed as follows:

1. Contact us at info@veganism-is-the-way.com with information about your purchase and reason for return.

2. Pack the product carefully in its original packaging.

3. Send the goods to our address.

Thank you for respecting our policies and we trust that we will resolve everything to your satisfaction!

Terms of sale

This document governs the terms on which we offer our products and services for sale on veganism-is-the-way.com. Please read these terms before purchasing any product. With your purchase, you confirm that you agree with them.

1. Orders and conclusion of the contract

By placing an order through our website, you enter into a purchase contract for the selected product or service. After submitting your order, you will receive a confirmation email. The purchase contract is concluded the moment we send you a confirmation of order acceptance.

2. Prices and payment terms

All prices shown on the website are final and include VAT, unless otherwise stated.

Payments are accepted through secure payment gateways and can be made by credit card, bank transfer or other available methods.

We reserve the right to change the prices of products and services at any time, but these changes will not affect contracts already concluded.

3. Delivery and delivery conditions

Physical products are delivered to the address specified in the order via our contracted carriers.

Digital products (e.g. e-books, software) are delivered electronically to the e-mail address specified when ordering or made available for download.

Delivery times are listed for individual products. We are not responsible for delays caused by third parties (eg carriers).

4. Withdrawal from the contract and return of goods

The customer has the right to withdraw from the contract within 14 days of delivery of the physical product, in accordance with EU law. Digital products cannot be returned if they have already been downloaded or delivered, except in the case of a defective product.

More information about returns can be found in our Returns and Claims Policy.

5. Warranty and liability for defects

We provide a warranty for the products in accordance with applicable legal regulations. If you receive a defective product, you have the right to have it repaired, replaced or refunded in accordance with the law. For more information, contact us at info@veganism-is-the-way.com.

Terms of use

By using the veganism-is-the-way.com website, you agree to these terms. If you do not agree to these terms, you should not continue to use our website.

1. General conditions of use

You may use veganism-is-the-way.com for personal and non-commercial purposes only.

You agree not to post any illegal, inappropriate or objectionable material on the Site.

We reserve the right to restrict or block the access of any user who violates these terms.

2. Changes to Content and Services

We reserve the right to modify or remove any content on the website at any time without prior notice. We also reserve the right to change or discontinue our services at any time.

3. User Responsibility

Users are responsible for all activities they perform on the website. You agree to use the website in accordance with applicable laws and these terms. We do not assume responsibility for damages caused by unauthorized use of the website.

4. External links

Veganism-is-the-way.com may contain links to other websites operated by third parties. These links are provided for your convenience only and we are not responsible for their content or availability.

5. Changes to Terms

We reserve the right to change these terms and conditions at any time. Any changes will be effective upon their posting on this page. We recommend checking these terms regularly.

Protection of copyright and intellectual property of users

At veganism-is-the-way.com, we respect the intellectual property rights of others and ask users to do the same. Below is a policy regarding the protection of copyright and intellectual property of our users.

1. User Content

If you upload, share or post any content on our website (eg comments, reviews, articles), you grant us a non-exclusive, transferable and worldwide right to use, copy, modify, distribute or publish that content. However, this content remains your intellectual property.

2. Respecting the rights of others

Users may not post any content that infringes the copyright or other intellectual property rights of third parties. If you repeatedly post content that infringes the rights of third parties, we may restrict or block your access to the Website.

3. Reporting Copyright Infringement

If you have reason to believe that any content on our website infringes your copyright or other intellectual property rights, please contact us at info@veganism-is-the-way.com. Provide details of the infringement and prove that you are the owner or authorized representative of the owner of these rights. We will check the situation and, if necessary, ensure the removal of objectionable content.

4. Removal of User Content

We reserve the right to remove any User Uploaded Content at any time if we have reason to believe that it infringes copyright or other intellectual property rights, or if it violates our Terms of Use.

Contact and other provisions

This section contains information on how you can contact us for questions, complaints or requests regarding privacy, terms of sale and other legal issues.

1. Contact details

If you have any questions or need more information about our policies, you can contact us by email or at the postal address:

Email: info@veganism-is-the-way.com

2. Dispute Resolution

In the event of any dispute regarding the use of our services or products, we will endeavor to resolve the matter amicably. If an agreement is not reached, disputes will be resolved in the relevant courts according to the applicable law in the place of our registered office.

3. Governing law

All legal relationships arising between us and users shall be governed by the applicable laws of [country or region]. For all disputes, the decisive court will be competent according to the registered office of our company.

4. Severability of Provisions

If any part of these Terms is held invalid or unenforceable, the other parts will remain in full force and effect.

5. Updating Legal Information

We reserve the right to update these Terms and Privacy Policy at any time. Any changes will be posted on this page. We encourage users to check our legal documents regularly to be informed of any changes.